If you can't find what you are looking for..
- Are your products originals?
No. Our products are reproductions of the original designs. We are not the licensed manufacturers of these products, but instead are offering affordable, extremely high quality reproductions of classic furniture pieces.
- Can I collect the products?
Yes you can collect your products from our showroom in London. Just select "collect from UK showroom" as the delivery option on the checkout page and our customer service team will call you when you products are ready to collect. Our showroom address is 1D Shelford Place, London, N16 9HS.
- Can I order by phone?
Yes you can please feel free to give one of our Sales Team a call on +44 (0) 207 100 7454 to place your order.
Swivel UK understand that customers investing in furniture and lighting with a high value may require further information or prefer to speak to a real person when placing an order. All our staff are fully trained with many years experience and will be happy to help with any request.
- Do I have a right to return any products I have ordered?
Yes, you have the right to return any in stock product you have bought from SWIVEL UK within 7 days of receiving your products. Made to order items are non returnable.
This applies as long as you are buying as a private customer. Trade customers are not covered by the right to return.
If you wish to make use of the right of return, please log into your Swivel UK online account and select the returns option. Here you will be taken through the returns procedure, with the ability to upload images if needed. The products must be returned in their original packaging – including any protective packaging such as wooden frames etc.
The customer is responsible for covering the return cost of the unwanted products. This can be arrange by our courier or by the customer. If you are arranging your own return please make sure adequate insurance is purchased
As soon as we receive the goods back, we will transfer the amount due to your account within 14 working days, minus any courier fees where applicable.
- Do I have to pay customs duty?
If you live within the EU then NO you do not have to pay duty
For residents outside the EU, UK VAT will automatically be deducted from your invoice.
For residents outside the EU Once your products reach their country of destination, the local (national) VAT has to be cleared and paid before the goods can continue on to their ultimate destination. The process is very straight forward – all you have to do is pay the local VAT and duty when contacted by the shipping company. Once the goods has been done the goods will be release and the shipping company will call you to agree a delivery date.
- Do SWIVEL UK products come with a Guarantee?
SWIVEL UK provide a one-year guarantee against manufacturing faults on all of its products. While we always try to replace defective products, we reserve the right to settle any complaint cases by refunding the product’s purchase price. This is in addition to your statutory rights as a consumer under the Sale of Goods Act.
- Do you have a larger catalogue than you website?
Yes Swivel UK have 100's or products constantly being added to the website. The process can take a while but these products are available to purchase even if we have not added them to the website yet. If you would like to be kept up to date with these new products please sign up to our news letter. As well as being notified of new products we will keep you posted with special offers and on-line sales.
- How do I make an order?
It is easy to order products from SWIVEL UK. Simply select the desired options and quantity of the product you want to purchase and then click on the ‘+ add to cart’ button.
This takes you to your Shopping Basket, where you can choose either to ‘Continue Shopping’ or ‘Proceed to Checkout’. Once in the checkout, you will be asked to enter your details (which can be used to create an account, if you wish) and the delivery address, if this differs from your own. You then choose your method of payment and review your order (with the option of changing it).
- How long does it take to deliver your products?
Once you have selected your product options the delivery time will be clearly indicated before you go to the checkout.
We sell both in stock and made to order products, so the delivery times can vary. If you place an order consisting of a mixture of made to order and in stock products we will always ask you if you want the whole order together or the items in stock to be delivered first. .
To see our delivery terms please go to Terms and Conditions
- Is Online payment secure?
Our payment system is completely safe and secure. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass through us can be examined, used or modified by any third parties attempting to gain access to sensitive information.
- Where are Swivel UK's products manufactured?
Swivel UK sources materials all over the world. Our wood is imported from America, the wool and cashmere from Denmark, Leather and Marble from Italy. Our products are assembled at our factory in Asia.
- Which payment methods do you accept?
We can accept payment for orders through the following channels:
Bank Transfer – You have the option to make payment via bank transfer. Our bank information can be found in the checkout and also on the order confirmation which is automatically sent to your e-mail address when you have completed your order.
Credit and Debit Card – Swivel UK accept all major debit and credit card including American Express in the UK. All payments are carried out through an encrypted connection, ensuring 100% security and keeping your details private.